- Defined terms used in this Marketing Refund Policy have the meanings set forth in the Marketing Services Agreement found at: Marketing Service Agreement (the “Agreement”), and applies to all Campaign(s).
Refund Requests for Marketing Campaigns
Refund requests for Marketing Campaign(s) must: (i) be received in writing to email@example.com by the 5th day of the calendar month for Leads received during the previous calendar month; (ii) include the LeanMarketing Co. Ltd Lead ID (LMLID) of each Invalid Lead for which Customer is requesting a refund; and (iii) not include personally identifiable information and other input data from the Lead. An “Invalid Lead” means a Lead that has neither a contactable phone number nor contactable e-mail address (as determined by LeanMarketing). Customers may only submit, and LeanMarketing Co. Ltd will only issue one refund request for Invalid Leads per month. LeanMarketing Co. Ltd will review and process refunds for confirmed Invalid Leads within 30 days of Customer’s refund request. Refunds will only be issued if Customer has posted Lead conversion data pursuant to the Agreement. Refunds may take the form of a check, wire, credit card chargeback, or lead credit, at LeanMarketing's discretion. Refund Requests for Closing an Active Account Requests to close active accounts must be received in writing and require thirty (30) days’ notice. You may request a refund of all or part of the funds remaining in your account, less all charges and fees accrued and payable to LeanMarketing Co. Ltd pursuant to the Agreement. It may take up to 2 (two) working days to process Your refund.
Refund Requests for an Inactive Account
Your account is considered inactive if You have not participated in a Campaign for at least six (6) months. If your account is considered inactive, LeanMarketing Co. Ltd will refund (without additional notice to you) all remaining unused prepaid fees in your Account. This refund may be processed via check, wire transfer or credit card chargeback, in LeanMarketing’s sole discretion. Upon LeanMarketing’s issuance of a refund, the Term of the Agreement will terminate.
Routine Review Refund
As a matter of policy, LeanMarketing Co. Ltd regularly monitors its advertising programs to verify the integrity of all Clicks, Leads, Calls (each as defined in the Click, Lead and Call Policy) and other charges. If in the course of a routine program review LeanMarketing Co. Ltd determines, in its sole discretion, that You were charged in error for charges in excess of $15.00 in a given month, LeanMarketing Co. Ltd will refund such charges. Refunds may take the form of a check, wire, credit card chargeback, or lead credit, at LeanMarketing's discretion.
Funds Transfer Between Campaigns
We understand that on occasion you may want to transfer a fund balance from a specific product within LeanMarketing’s advertising program to another product (a “Balance Transfer”), (e.g., wanting to transfer a balance remaining on a Direct Massaging Campaign to Paid Media Campaign). NOTE: You cannot complete a Balance Transfer via the online portal. Instead, to initiate a Balance Transfer, You must provide written instructions outlining Your request. The product You want remaining funds transferred from would then be closed by LeanMarketing, and You would be refunded the balance. For credit card advertisers, You must fund the new product group directly through the advertiser portal. For direct bill advertisers, a new insertion order must be created to add a new product. LeanMarketing Co. Ltd will use reasonable efforts to complete Balance Transfers within two (2) business days after receipt of Your request.
Termination of Agreement
Upon termination of the Agreement, your Campaign(s) will be removed from LeanMarketing Co. Ltd and the funds remaining in your Account, if any, after all charges and fees payable to LeanMarketing Co. Ltd have been deducted from your account, will be refunded to you, pursuant to this LeanMarketing Co. Ltd Refund Policy. It may take up to (2) business days to delete Your Campaigns, and up to four (2) days to process Your refund. You are responsible for paying to LeanMarketing Co. Ltd all charges and fees incurred pursuant to the Agreement that are incurred on or before the removal of Your Campaign(s).
If you have any questions, please contact firstname.lastname@example.org.